Management Report
2023
A look back at a year that was marked by the trust placed in us by our relationship groups.
Letter from the CEO
Juan Carlos Mora, CEO
Investing in Bancolombia means supporting sustainable development in Colombia, Panama, Guatemala and El Salvador.
About Us
Our strength and experience allow us to be the ally of more than 30 million customers, to whom we offer a wide range of products and services that contribute to their well-being.
Key figures
The data presented here are as of December 31, 2023, and include consolidated data for Bancolombia, Bam, Banistmo, Bancoagrícola, among others.
Assets
Net portfolio
Net profit
Digital sales
Deposits
Equity
Branches, offices and agencies
Correspondent banks
Employees
ATMs
Businesses with QR
This is how we materialize our purpose
We support the countries in which we operate in key areas such as agriculture, inclusion and diversity.
Businesses with purpose
We mobilize resources to stengthen the production network, create sustainable cities and communities, and promote financial inclusion.
In Colombia we disbursed COP 37.9 trillion in 2023.
In Central America, we granted more than USD 4,305 million.
Financial Inclusion
It is a tool to reduce socioeconomic gaps and contribute to the development of countries.
More than 25 million people in Colombia use Bancolombia A La Mano and Nequi in their daily lives.
For 1 in 4 people who have accessed low-interest loans, it is their first formal loan.
Popular Economy
Financial services are a lever to boost small businesses in our countries.
164,000 people benefited in 2023 from Bancolombia's low-interest loan disbursements.
47% of the money handled through Nequi comes from the popular economy.
Agricultural Sector
We support more than 240,000 clients who are part of different chains in the agricultural sector.
Through Fundación Bancolombia, we accompanied 120 businesses with an impact on rural areas in strengthening their business model.
More than COP 10 trillion in loans from Bancolombia were received by the Colombian agricultural sector.
Diversity, Equity, and Inclusion
60% of Bancolombia's workforce is made up of women.
We granted more than COP 3.5 trillion in loans in Colombia to support women in their consumption, housing and productive activities.
More than 3,200 women benefited from Elévate, our financial training platform for entrepreneurs and microentrepreneurs.
Businesses with purpose
We mobilize resources to stengthen the production network, create sustainable cities and communities, and promote financial inclusion.
In Colombia we disbursed COP 37.9 trillion in 2023.
In Central America, we granted more than USD 4,305 million.
Financial Inclusion
It is a tool to reduce socioeconomic gaps and contribute to the development of countries.
More than 25 million people in Colombia use Bancolombia A La Mano and Nequi in their daily lives.
For 1 in 4 people who have accessed low-interest loans, it is their first formal loan.
Popular Economy
Financial services are a lever to boost small businesses in our countries.
164,000 people benefited in 2023 from Bancolombia's low-interest loan disbursements.
47% of the money handled through Nequi comes from the popular economy.
Agricultural Sector
We support more than 240,000 clients who are part of different chains in the agricultural sector.
Through Fundación Bancolombia, we accompanied 120 businesses with an impact on rural areas in strengthening their business model.
More than COP 10 trillion in loans from Bancolombia were received by the Colombian agricultural sector.
Diversity, Equity, and Inclusion
60% of Bancolombia's workforce is made up of women.
We granted more than COP 3.5 trillion in loans in Colombia to support women in their consumption, housing and productive activities.
More than 3,200 women benefited from Elévate, our financial training platform for entrepreneurs and microentrepreneurs.
Learn more about the management report
Our Management Highlights for 2023
Maintaining Financial Strength
We seek a balance between the healthy accompaniment of our customers, the generation of value for all our stakeholders, and the prudent management of our operations.
Well-Being for All
Our actions are aimed at promoting sustainable development in the countries in which we operate, in order to achieve well-being for all.
Customer Loyalty and Preference
We work so that every interaction with our customers is a reliable, close, timely and an easy experience.
Culture and Talent for Competitiveness
We understand that people are our most valuable asset: our employees, their dreams and their growth is what drives us.
ESG Regulatory Report
Disclosure of information on social and environmental issues, including those related to climate change (TCFD and SASB Reports).
Information Reported in Other Jurisdictions
We are listed on both the BVC and NYSE, so we have high reporting standards.
Learn more about the highlights of 2023
January
Bancolombia’s CEO, becomes the first Colombian to join the B Team, a group of global leaders working for the well-being of the planet.
March
1.3 million Colombians' credit cards will benefit from Bancolombia's interest rate cut.
April
Bancolombia customers will have all their financial transactions information in one place, regardless of the bank where they make them.
May
Bancolombia began offering microcredits and low-interest loans at special rates to support the base of the pyramid.
June
With 60 trillion pesos and a docuseries, Bancolombia reaffirms its commitment to Colombian agriculture.
July
Patria Investments and Grupo Bancolombia signed an agreement to create a new alternative investment company in Colombia.
August
After a year of operation in Miami, Bancolombia Capital consolidates and strengthens its offer to investors.
September
Bancolombia launches the Cuenta del Mar as a new commitment within its sustainability strategy.
November
More than 10,800 children throughout the country have benefited from Bancolombia's soccer camps.
December
At COP28, Bancolombia signs a memorandum of understanding with IFC to explore financial tools for biodiversity.
