Grupo Bancolombia

Corporate Information

Ethics Committee

The Group has a Corporate Ethics Committee, which covers all its member companies. It defines the general policy and ethical, conduct and integrity guidelines, and communicates corporate positions in the face of highly complex ethical dilemmas. The Corporate Ethics Committee ensures that our organizational culture and its fundamental principles are interpreted and lived in the same way in all our companies, and determines the necessary actions to disseminate our culture and its standards among employees, including the necessary training program. The Committee may request the performance of diagnostic activities on ethics in the Group.

The Committee is made up of the senior management of the Group's entities, with special emphasis on the representation of non-financial businesses, which allows us to have a consolidated view of ethics. As permanent guests, the Vice President of Audit, the person designated as secretary of said Committee and the persons invited for the purpose of informing and developing the topics may attend.

Ethics Hotline

The Ethics Hotline is a mechanism designed so that employees, strategic allies, suppliers, customers and users can anonymously report alleged violations of our Code of Ethics, Code of Good Governance and Anti-Money Laundering Manual, as well as possible improper acts, fraud, corruption and aspects related to Human Management of the different companies of our Group.


To guarantee independence, transparency and confidentiality, the Ethics Hotline is attended by a THIRD PARTY.

Make your complaints to our Ethics Hotline through:

  • Telephone lines
  • E-mail
  • Bancolombia APP
  • QR

Channels available 24/7

How to call the Ethics Hotline?

Make your complaints to our Ethics Hotline through:

  • Through mobile line, press #955
  • Fax 6044531953
  • Phone numbers:
  • National Line:  018000 524499
  • Medellín:  604448 4868

 

International Lines:

1 866 687 6201

Puerto Rico

01 100 800 1570076

Panamá

503 2259 7898

El Salvador

502-2378-6933

Guatemala

  • Contact the ethics Hotline by e-mail at lineaetica@bancolombia.com.co or lineaeticacibest@grupocibest.com.co.

  • You can also do it through the APP Bancolombia, section Contact Us - Ethics Line or through this link

What types of complaints can be addressed or reported through the Ethics Hotline?

  • False reports.
  • Fraud or theft.
  • Embezzlement of assets.
  • Manipulation of financial statements.
  • Suspicious activities.
  • Technological abuse.
  • Violation of laws or regulations.
  • Conduct of the Bank in relation to shareholders.
  • Conduct of the Bank in relation to human management.
  • Disclosure of privileged information.
  • Omissions or absence of controls in processes or products.
  • Procedures related to the Code of Ethics, Code of Good Governance, Anti-Money Laundering Manual and Improper Acts Protocol.

Get more information and details.

Learn more

Code of Ethics and Conduct

At Bancolombia, we are committed toward promoting sustainable development for the well-being of all. In this process, we seek to:

  • Building lasting relationships based on trust with our stakeholders.
  • Integrity and ethical consistency between what we do and what we say.
  • Decisions that adhere to the law, ethics and integrity, and take precedence over immediate business results.

In the midst of current and future challenges, both our strategy and our culture are dynamic and evolving. As part of this evolution, this Code of Ethics and Business Conduct provides a guide to the behaviors we should practice among ourselves and with our various stakeholders.

Code of Ethics and Conduct Compliance Reports

Internal Labor Regulations

Find out the provisions by which we are governed in the Bank, established by Bancolombia S.A.

Download Here

Anti-corruption and anti-fraud

Anti-corruption and anti-fraud policies of Bancolombia:

Tax Policy

Bancolombia is a social actor with a presence in several countries in the region. Bancolombia fosters employment, promotes the markets where it is present, and its interaction with different stakeholders, authorities and control bodies has a fundamental premise the commitment to financing the State and the implementation of programs to enhance public policies for the benefit of all citizens. In alignment with this purpose, it contributes promptly to paying taxes in the different countries.

Learn about our Tax Policy

Read it here